FAQ / Ordering Details

IMPORTANT HOLIDAY SHIPPING DATES

*Please Read*

All orders placed After 12/14 will NOT be shipped before Christmas and will ship the first week of the new year. 

For domestic orders, we anticipate anything ordered prior to 12/15 will be shipped by 12/19 and arrive for Holiday delivery.

International customers should purchase as early as possible with a minimum of 4 business days for delivery- but longer should be expected, especially in the final week of holiday fulfilment. We cannot guarantee or safely estimate the delivery time for International customers. 

Any delays due to the high traffic period for postal services/customs are completely out of our hands. By cutting on shipping after the 14th, we are setting expectations for delivery to help ensure customers receive items purchased for gifts in a realistic timeframe. If you do NOT need your order for a gift and wish for us to wait until after the holiday rush to ship your order, please email us at andrew@kineticcollectibles.com to put a hold on your purchase.

Tula Lotay’s web store is part of the Kinetic Collectibles network.

We can combine orders with products from any affiliated artist. Payment plans on items over $500 are available by inquiry. Please note, we will only reserve items once an agreement has been settled by both parties and a down payment has been made. An item will be designated for sale to other buyers until a deposit has been paid- act fast or you might miss out! 

Any requests for combines, payment plans or original art inquiries for Tula can be emailed to andrew@kineticcollectibles.com.

All Original Art Sales are Final.

All domestic orders are fulfilled from the US and shipped USPS with signature confirmation. International orders will be sent via UPS or USPS, depending on your location. FedEx and UPS delivery are available to all customers by request. Email andrew@kineticcollectibles.com after purchase for additional instructions/fees for alternative shipping services.

Processing on all orders are 5-10 business days unless unless otherwise specified in product listing.

OA will be shipped securely, affixed to a masonite hard board and packed in a box with additional cardboard protection. We pride ourselves on near-bombproof packaging.